Refund Policy & Delay Penalties
Clear rules regarding custom furniture returns, our move-in readiness criteria, and our industry-leading delay penalty compensation scheme.
Custom Furniture Return & Exchange Rules
Customized Furniture: Customized furniture pieces designed and fabricated by Inner Design cannot be returned or exchanged.
Post-Delivery Condition: Non-manufacturing defects and damages sustained post receiving delivery will render the product invalid for returns or replacements.
Made-to-Order Modular Joinery: All modular kitchen and wardrobe cabinetry is made-to-order specifically for your room dimensions and cannot be returned or exchanged.
Delay Penalty Compensation Scheme
What are delay penalties?
A Delay Penalty is a compensation discount offered to clients when project handovers are delayed for a period longer than 30 days after the confirmed move-in date*. This date is formally communicated in the Project Schedule after all engineering drawings and sales orders are finalized.
💰 How much is the delay penalty?
The penalty per day for every day beyond 30 days after the committed move-in date is 0.1% of the total Project Value.
• Committed Move-In Date: 1st July 2026
• Project Value (net contract value): BDT 10,00,000/-
• Applicable Penalty: BDT 1,000 (0.1% of BDT 10,00,000) per day if delayed beyond August 1st.
* The maximum delay penalty payable cannot exceed 2.0% of the total project value.
* Move-In Definition:
A project will be considered ready for move-in once the kitchen and bedroom wardrobes are fully installed and operational without pending major snag lists from the customer's side. Pending customer decisions, third-party electrical fixtures, supply chain shortages, or client-procured materials will not be considered delays by Inner Design. If painting and other non-modular civil scopes are not contracted under Inner Design, the move-in readiness date will depend entirely on the customer’s contractors.
How is the delay penalty paid out?
The delay penalty is processed and paid out via direct bank refund to the customer’s verified account upon full 100% contract realization and final project handover sign-off.
When Delay Penalties Are Not Applicable
Under the following circumstances, delay penalties shall not apply and handover timelines will be adjusted accordingly:
1. Design Modifications: Any changes or scope modifications requested after the move-in date is communicated (including additions, reductions, finish adjustments, or layout changes).
2. Client-Handled Scope: Delays resulting from the client's direct contractors (e.g. separate tiling, painting, or civil contractors) exceeding their scheduled timeframes.
3. Site Access Restrictions: Delayed or restricted site access, building association limitations, or security gate delays.
4. Utility Disruptions: Unavailability of consistent, uninterrupted power, elevator, or water supply to the site during execution.
5. Milestone Payment Delays: Any delay or partial failure in releasing milestone payments by the customer.
6. Force Majeure Events: Acts of God (floods, fires, earthquakes, cyclones), strikes, hartal/bandh, government-mandated lockdowns, material supply chain disruptions, nationwide manpower shortages, or any other cause beyond Inner Design’s reasonable control.
Questions about your delivery schedule?
Our customer experience team can provide real-time updates on your project timeline.