Cancellation Policy
Clear and transparent guidelines on project cancellations across Booking, Design, and Factory Production & Installation phases.
Booking Stage
Full Refund within 3 DaysIn the unlikely event that you decide to cancel your project within 3 days after paying the booking amount (10% of project value), Inner Design will offer a full refund of the booking amount.
Design Stage
Non-Refundable Design FeesCancellation of the project is possible during the design phase, but Inner Design will not refund or return any amount paid till date.
This accounts for the professional architectural hours, 3D visualizations, material selections, and floor plan drafts developed by our senior design studio team.
Production & Installation Stage
Made to Order (Strict Non-Refundable)Because each item is custom made to order in our joinery and modular factory according to precise site measurements, Inner Design cannot offer to cancel, replace or modify items once the final order is placed into production.
Need assistance with your booking status?
Get in touch with our client relationship managers for immediate support.